Bet36 Privacy Policy – Your Personal Information Is Completely Safe With Us

Bet36 takes your privacy extremely seriously. This Privacy Policy explains what information bet36 collects from users of its platform, how that information is used, and how it is kept secure.

By using the bet36 website or mobile platform, you are considered to have accepted the terms outlined in this Privacy Policy. Please read it carefully before you start using the platform.

We understand that many people in Bangladesh are concerned about the security of their data on digital platforms — and that is completely understandable. bet36 recognises those concerns, which is why we have put the highest security measures in place.

2.1 Personally Identifiable Information

During registration and while using our services, bet36 may collect the following information:

• Identity Information: Full name, date of birth, national ID number
• Contact Information: Email address, mobile number, home address
• Financial Information: Mobile banking number (bKash/Nagad/Rocket), bank account details
• Identity Verification Documents: National ID Card Copy, Passport, Driving Licence
• Account Information: Username, password (encrypted), security questions

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, and games played
• Location Data: Approximate geographic location (country/city level only)
• Cookies & Tracking: Session cookies, preference cookies

Bet36 collects your information in the following ways:

1. Directly from you — Information you provide during registration, KYC verification, or support chat sessions.
2. Automatically — When you browse our site, device and usage data is collected through cookies and tracking technologies.
3. From Third Parties — Limited data may be received from payment providers (bKash, Nagad), identity verification services, and fraud detection services.
4. From Public Sources — As part of the KYC process, names and identities may be verified against government databases where required.

Bet36 uses your information solely for the following purposes:

Bet36 never sells your personal information. However, limited data may be shared with the following parties under specific circumstances:

5.1 Service Partners

• Payment Provider: bKash, Nagad, Rocket — for completing transactions
• KYC Service Provider: For Identity Verification
• Fraud Detection Service: To Prevent Fraud
• IT & Cloud Services: For Platform Operations

5.2 Disclosure for Legal Reasons

Bet36 may be legally required to share information with government authorities under court orders, regulatory demands, or anti-money laundering laws.

Bet36 follows the highest industry standards to protect your data. Our security measures include:

• SSL-256-Bit Encryption: Every data transfer is fully encrypted.
• Firewall Protection: Robust firewalls to prevent unauthorised access.
• Regular Security Audits: Regular penetration testing conducted by third-party experts.
• Two-Factor Authentication: Two-Factor Authentication (2FA) for account login.
• Restricted Access: Staff can only access the information necessary to perform their specific job duties.
• Data Backup: Regular backups and a disaster recovery plan are in place.

Bet36 uses cookies to improve your experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Helps us understand which pages are most popular.
• Marketing Cookies: Used to show advertisements based on your preferences.

7.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

As a member of the bet36 platform, you have the following rights regarding your personal data:

Bet36 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a parent or guardian discovers that their child has created an account on bet36, please contact our support team immediately. We will delete that account along with all associated data.

Bet36 does not retain your data any longer than necessary. However, certain information must be kept for a defined period due to legal obligations:

• Account Information: Throughout the active account period + 5 years after closure
• Financial Transaction Records: At least 7 years after the last transaction (for legal compliance)
• KYC Documents: 5 years after account closure
• Support Chat History: Automatically deleted after 2 years
• Marketing Data: Deleted immediately upon withdrawal of consent

Bet36 may update this Privacy Policy from time to time. Changes may occur due to legal updates, technological improvements, or modifications to our services.

If we make any significant changes, we'll notify you by email and post an in-platform notification. Continuing to use the platform after such changes constitutes acceptance of the updated policy.

The date of the most recent update will always be shown at the top of this page.

If you have any questions or complaints about our Privacy Policy, or wish to exercise your rights, please contact the bet36 support team.

• Live Chat: Live chat support available directly on the platform (active 24/7)
• Email: [email protected]
• Response Time: 24 hours for general queries, 30 days for complex requests